Downtime Can be a Pain
One thing that you would hate is to suffer Internet connection losses as far as access is concerned. We see most ISP providers boast that they are up 99.9% of the time. Technically that is true. But the problem here is advice. In the even that network advisories may be a need, it would be good practice as well to inform subscribers rather than limiting it to the employees, like customer support, of these problems.
Providing service is something the has a high level of expectations more so when you talk about the Internet. Being inconsistent as far as providing service is concerned may prove to be costly for ISP’s that cannot provide consistent Internet connections.